Shipping policy
DELIVERY
* We provide same day delivery upon verification of payment provided that the confirmation of the order is made before 4pm on the same day. Our pick up service by despatch is carried out during working hours, Monday- Sunday at 9:00AM - 6:00PM ,
* We are unable to make any amendment or combine orders which were separately made once they have been confirmed. Kindly ensure that the correct address,size and colours have been inputted prior to making payment.
All reasonable efforts to deliver your order will be made by Vivi Sophia Flower . However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same. Vivi Sophia Flower shall not be responsible for delivery being received by unauthorised persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.
If for any reason Vivi Sophia Flower is unable to dispatch goods within the delivery day from date of order, Vivi Sophia Flower will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, Vivi Sophia Flower will offer either a full refund of the monies paid or suggest an alternative product.
Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of Vivi Sophia Flower and there will be no refunds provided always the defects or damage is not caused by any of our employees.
* We provide same day delivery upon verification of payment provided that the confirmation of the order is made before 4pm on the same day. Our pick up service by despatch is carried out during working hours, Monday- Sunday at 9:00AM - 6:00PM ,
* We are unable to make any amendment or combine orders which were separately made once they have been confirmed. Kindly ensure that the correct address,size and colours have been inputted prior to making payment.
All reasonable efforts to deliver your order will be made by Vivi Sophia Flower . However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same. Vivi Sophia Flower shall not be responsible for delivery being received by unauthorised persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.
If for any reason Vivi Sophia Flower is unable to dispatch goods within the delivery day from date of order, Vivi Sophia Flower will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, Vivi Sophia Flower will offer either a full refund of the monies paid or suggest an alternative product.
Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of Vivi Sophia Flower and there will be no refunds provided always the defects or damage is not caused by any of our employees.